DCJ Plumbing and Heating
780-779-1481Request a Quote
Call 780-779-1481Request a Quote

Plumbing or heating emergency

Plumbing or Heating Emergency in Whitecourt?

Burst pipe? Major leak? No heat? No hot water? Don’t wait for it to get worse. Do the safety steps below, then call DCJ.

Call now780-779-1481

Call to ask about current availability.

Smell gas, or a carbon monoxide alarm is going off?

Don’t switch lights or appliances on or off, and don’t use your phone inside. Get everyone out of the house, then call 911 from outside. Don’t go back in until it’s been declared safe.

Right now

What to do while you wait

Find your situation below. These steps limit the damage and keep everyone safe.

Burst pipe or major leak

  1. Shut off the main water valve. It’s usually in the basement where the water line comes through the foundation wall.
  2. Open a tap on the lowest floor to drain the pressure from the pipes.
  3. Keep away from water near outlets, cords or the electrical panel.
  4. Move valuables off the floor and take photos for your insurance.
Burst pipes and leaks

No heat

  1. Check the thermostat setting and batteries.
  2. Make sure the boiler or furnace has power: check its switch and the breaker.
  3. Clear snow and ice from outside vents and air intakes.
  4. In a cold snap, open cabinet doors on outside walls and keep taps on outside walls dripping to help stop pipes freezing.
Boilers

No hot water or a leaking tank

  1. If the tank is leaking, shut off the cold water valve on top of the tank.
  2. Electric tank: turn off its breaker.
  3. Gas tank: don’t adjust or relight it yourself. If you smell gas, leave the house and call 911 from outside.
  4. Keep clear of the relief valve pipe on the side of the tank. The water can be scalding.
Hot water tanks

Drain or toilet backing up

  1. Stop running water anywhere in the house: no flushing, laundry or dishwasher.
  2. If a toilet is overflowing, turn off the valve behind it.
  3. Keep people and pets away from dirty water.
Drain cleaning

Be ready

Five minutes now saves a flooded basement later

  • Find your main water shut-off and make sure it turns.
  • Keep carbon monoxide alarms on every level and test them.
  • Label the breakers for your water heater, boiler or furnace.
  • Keep outside vents clear of snow all winter.
  • Save 780-779-1481 in your phone.

Plumbing or heating emergency?

Call Now 780-779-1481

FAQ

Emergency questions

What counts as a plumbing or heating emergency?

Water you can’t stop, a burst pipe, sewage coming up through a drain, no heat in cold weather, or a leaking water heater. If you smell gas or a carbon monoxide alarm sounds, that’s a 911 call first.

Where is my main water shut-off?

In most homes it’s in the basement or utility room where the water line comes through the foundation wall, near the water meter on town water or the pressure tank on a well. Find it and test it before you need it.

What should I tell DCJ when I call?

Where you are, what’s happening, whether the main water is shut off, and anything you’ve already tried. If there’s an error code on a boiler or water heater, read it out. Ask about current availability when you call.

Plumbing or heating emergency in Whitecourt?

Do the safety steps above, then call DCJ to say what’s happening and ask about current availability.

Call Now 780-779-1481Request a Quote